Technical Account Manager: Data Security & SaaS

Crane Venture Partners; Florida; On-site; USD 120,000 - 160,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager to own the technical picture for customers, including architecture, deployment, integrations, and performance. You will drive adoption and ensure outcomes, working with Windows, macOS, and Linux agents and SaaS systems.

You will communicate with stakeholders, coordinate with engineering on escalations, and guide customers through upgrades and environment changes while staying focused on customer value and success.

Qualifications

• 3+ years hands-on EDR/DLP endpoint experience.
• Expertise with DLP, Insider Threat, and CASB solutions.
• 3+ years in a Technical Account Management, Solutions/Sales Engineering, or similar role.
• Hands-on experience deploying SaaS-based security and endpoint agents.
• Own customer technical outcomes from implementation through steady-state.
• Strong English communication and cross-functional collaboration.

Responsibilities

• Own the technical relationship with assigned accounts: architecture, deployment, configurations.
• Guide onboarding, rollout, and adoption plans with customers and teams.
• Run health checks, risk reviews, and track adoption and outcomes.
• Coordinate escalations with engineering and support to drive resolution.
• Develop knowledge base articles, playbooks, and best-practice resources.

Skills

EDR/DLP experience

DLP/Insider Threat/CASB

TAM / customer-facing

SaaS security

Windows/macOS/Linux

Tools

SCCM

GPO

Intune

PowerShell

MDM

Job description

Cyberhaven is seeking a Technical Account Manager to own the technical picture for customers, including architecture, deployment, integrations, and performance. You will drive adoption and ensure outcomes, working with Windows, macOS, and Linux agents and SaaS systems.

You will communicate with stakeholders, coordinate with engineering on escalations, and guide customers through upgrades and environment changes while staying focused on customer value and success.