Technical Account Manager - Data Security & EDR Specialist

Cyberhaven; South Carolina; Remote; USD 110,000 - 150,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer's environment, how it is performing, and whether it is delivering the outcomes the customer bought it for.

You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's

Qualifications

• 3+ years of hands-on EDR/DLP endpoint experience.
• Expertise with DLP, Insider Threat, and CASB solutions.
• 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role.

Responsibilities

• Own the technical relationship with assigned accounts, with end-to-end knowledge of architecture, deployment, configuration, policies, and integrations.
• Partner with customers through onboarding and rollout, including agent deployment strategy and policy design.
• Build and maintain relationships with stakeholders, manage expectations, and ensure satisfaction.
• Run regular check-ins and business reviews covering technical health, adoption, risk, and goals.

Skills

EDR/DLP endpoint experience

DLP / Insider Threat / CASB

TAM / Solutions Engineering experience

SaaS security deployments

Windows / macOS / Linux

SCCM / GPO / Intune

PowerShell scripting

Networking knowledge

English communication

Account ownership / project management

Root cause analysis

Tools

SCCM

GPO

Intune

PowerShell

Job description

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer's environment, how it is performing, and whether it is delivering the outcomes the customer bought it for.

You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's