Technical Account Manager: Security SaaS & Endpoints

Cyberhaven; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager to act as the technical quarterback for our customers, owning the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer’s environment, how it is performing, and whether it is delivering the outcomes the customer bought it for.

You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's

Qualifications

• 3+ years in hands-on EDR/DLP endpoint experience.
• Expertise with DLP, Insider Threat, and CASB solutions.
• 3+ years in TAM/solutions engineering or similar role.
• Ability to own customer technical outcomes end-to-end.
• Hands-on deployment and troubleshooting of SaaS security tools.

Responsibilities

• Own the technical relationship with accounts and manage end-to-end architecture, deployment, and integrations.
• Onboard customers, design agent deployment and phased adoption plans.
• Lead technical reviews, health checks, and proactive risk mitigation.
• Coordinate escalations with engineering and communicate with stakeholders.

Skills

EDR/DLP

Endpoint Security

SaaS Experience

Security Architecture

Tools

Windows

macOS

Linux

PowerShell

Job description

Cyberhaven is seeking a Technical Account Manager to act as the technical quarterback for our customers, owning the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer’s environment, how it is performing, and whether it is delivering the outcomes the customer bought it for.

You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's