Technical Account Manager - Secure Endpoints & SaaS

Cyberhaven; City of Elmira (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Cyberhaven in the United States (EST) is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: architecture, deployment, integrations, performance, and outcomes, acting as the trusted advisor to Security, IT, and customer operations teams.

You will develop deep expertise in Cyberhaven's Agentic Data Security platform, drive onboarding and adoption, coordinate with Product and Engineering during escalations,

Qualifications

• 3+ years of hands-on EDR/DLP endpoint experience.
• Expertise with DLP, Insider Threat, and CASB solutions.
• Experience in TAM or similar customer-facing technical role.
• Ability to own customer technical outcomes from implementation through steady-state operation.

Responsibilities

• Own the technical relationship with assigned accounts.
• Coordinate onboarding, rollout, and policy design.
• Analyze and resolve complex technical issues.
• Provide technical input for renewals and expansions.
• Develop knowledge base and best-practice resources.

Skills

EDR/DLP endpoint experience

DLP solutions

CASB solutions

Technical Account Management

Windows/macOS/Linux expertise

English communication

Tools

SCCM

GPO

Intune

PowerShell

MDM

Job description

Cyberhaven in the United States (EST) is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: architecture, deployment, integrations, performance, and outcomes, acting as the trusted advisor to Security, IT, and customer operations teams.

You will develop deep expertise in Cyberhaven's Agentic Data Security platform, drive onboarding and adoption, coordinate with Product and Engineering during escalations,