Technical Account Manager - Security SaaS & Data Protection

Cyberhaven; Lorida (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager in the United States to own the full technical picture for each customer, including architecture, deployment, integrations, and ongoing health. You will act as a trusted advisor to Security, IT, and operations teams, coordinating with Product, Engineering, and Customer Success.

You will develop deep expertise in the Agentic Data Security platform, drive best practices, manage escalations to Engineering, and guide adoption across Windows, macOS,

Qualifications

• 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role.
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.
• Proven experience resolving escalated technical customer issues and working directly with engineering teams.
• Strong organizational and planning skills, with ability to manage multiple accounts and priorities, set timelines, track progress, and maintain clear documentation (success plans, project plans, status reports).
• Excellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders.
• Practical knowledge of networking, security products, and enterprise network infrastructure.
• Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, application management, and basic terminal skills.
• Software debugging skills: reading and searching logs (Windows, macOS, Linux, and Google Kubernetes Engine), running diagnostic scripts, and process management.
• Knowledge of system software design (services, drivers, agents).
• Based in EST timezone to support our customers.

Responsibilities

• Own end-to-end customer technical outcomes.
• Deploy, support, and troubleshoot SaaS security and endpoint agents.
• Manage escalations with engineering teams.
• Run health checks, adoption plans, and success plans.
• Advise on integrations with SIEM, SOAR, UEBA.
• Coordinate onboarding and rollout with Customer Experience.

Skills

TAM experience

SaaS security

Endpoint agents

Engineering collaboration

Stakeholder management

Networking basics

Windows/macOS/Linux

PowerShell scripting

GPO/Intune basics

Log analysis

Tools

SCCM

GPO

Intune

Job description

Cyberhaven is seeking a Technical Account Manager in the United States to own the full technical picture for each customer, including architecture, deployment, integrations, and ongoing health. You will act as a trusted advisor to Security, IT, and operations teams, coordinating with Product, Engineering, and Customer Success.

You will develop deep expertise in the Agentic Data Security platform, drive best practices, manage escalations to Engineering, and guide adoption across Windows, macOS,