Senior Technical Account Manager, Data Security SaaS

Cyberhaven; North Carolina; Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Cyberhaven is seeking a Technical Account Manager to act as the technical quarterback for customers, owning the full technical picture from architecture to deployment, integrations, and outcomes. You will be the trusted advisor to Security and IT teams, coordinating with Product, Engineering and Customer Success.

You will gain deep expertise in the Agentic Data Security platform, including endpoints, data lineage, and integrations, and lead onboarding, adoption, and best-practice implementations

Qualifications

• 3+ years of hands-on EDR/DLP endpoint experience.
• Expertise with DLP, Insider Threat, and CASB solutions.
• 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar role.
• Demonstrated ability to own customer technical outcomes from implementation through steady-state operation.
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.
• Proven experience resolving escalated technical customer issues and working directly with engineering teams.
• Strong organizational and planning skills with ability to manage multiple accounts and priorities.
• Excellent verbal and written communication skills (English).
• Practical knowledge of networking, security products, and enterprise network infrastructure.
• Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, and PowerShell.

Responsabilités

• Own the technical relationship with assigned accounts, including architecture, deployment, configurations, policies, and integrations.
• Onboard and roll out agent deployment strategies and policy designs.
• Build and maintain relationships with stakeholders and manage expectations.
• Conduct regular check-ins and business reviews covering technical health, adoption, risk, and goals.
• Monitor account health, identify gaps and misconfigurations, and recommend optimizations.
• Create and drive technical success plans aligned to customer objectives.
• Guide customers through upgrades and feature rollouts to avoid disruption.
• Advise on integrations with SIEM, SOAR, and UEBA.
• Coordinate customer feedback to Product Management and cross-functional teams.
• Develop knowledge base articles, playbooks and best-practice resources.
• Respond to escalations and drive root cause analysis to prevent recurrence.
• Serve as the voice of the customer across teams.
• Support renewals, expansions, and risk mitigation with technical input.

Connaissances

EDR/DLP endpoint experience

DLP, Insider Threat, CASB

TAM / Solutions/Sales Engineering

Windows/macOS/Linux expertise

SCCM / GPO / Intune

PowerShell scripting

Outils

SaaS security platforms

Endpoint agents deployment

Google Kubernetes Engine

Description du poste

Cyberhaven is seeking a Technical Account Manager to act as the technical quarterback for customers, owning the full technical picture from architecture to deployment, integrations, and outcomes. You will be the trusted advisor to Security and IT teams, coordinating with Product, Engineering and Customer Success.

You will gain deep expertise in the Agentic Data Security platform, including endpoints, data lineage, and integrations, and lead onboarding, adoption, and best-practice implementations