Technical Account Manager, Security SaaS & Endpoints

Cyberhaven; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account, including deployment, architecture, integrations, and performance, ensuring customers achieve the outcomes they purchased.

You will act as the trusted technical advisor to Security, IT, and operations teams, collaborating with Product, Engineering, and Customer Success to drive adoption and long-term value.

Qualifications

• 3+ years in a TAM or similar customer-facing technical role.
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and endpoint agent technologies.
• Excellent verbal and written communication skills in English.

Responsibilities

• Own the full technical picture of each account, including deployment, configurations, and integrations.
• Guide customers through upgrades, feature rollouts, and environment changes to avoid disruption.
• Run regular check-ins and business reviews covering technical health, adoption, and goals.
• Coordinate with Product, Engineering and Customer Success teams to drive adoption and value.

Skills

Customer ownership

End-to-end architecture

English communication

SaaS security

Windows/macOS/Linux

PowerShell scripting

Networking basics

GPO/Intune

Education

Bachelor's degree in CS/Engineering or related field

Tools

SCCM

Intune

GPO

PowerShell

Job description

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account, including deployment, architecture, integrations, and performance, ensuring customers achieve the outcomes they purchased.

You will act as the trusted technical advisor to Security, IT, and operations teams, collaborating with Product, Engineering, and Customer Success to drive adoption and long-term value.