Head of Technical Account Management - Security SaaS

Cyberhaven; Boston (MA); Hybrid; USD 170,000 - 180,000; Full time

Job summary

Cyberhaven seeks a Manager, Technical Account Management to build and lead a TAM team that owns the technical relationship with customers across deployment, adoption, and renewal phases. You will hire, develop, and scale TAMs, align with Product and Engineering, and ensure proactive, high-quality customer outcomes.

You will report to the VP of Support and Technical Account Management and collaborate across Customer Experience, Sales, and Engineering to transform customer feedback into product

Qualifications

• 3+ years of experience managing a team of Technical Account Managers or similar staff.
• 7+ years in customer-facing technical roles.
• Experience building or scaling TAM/CS/Cx functions with defined processes and metrics.
• Hands-on experience deploying and troubleshooting SaaS security/endpoints.
• Excellent verbal and written communication in English, able to engage both practitioners and executives.

Responsibilities

• Lead, hire, onboard, and develop Technical Account Managers; set expectations and conduct reviews.
• Define TAM operating model including segmentation, coverage, cadence, and success plans.
• Own customer outcomes by monitoring account health and guiding critical resolutions with Engineering.
• Be the voice of the customer by collecting feedback and driving product improvements.
• Collaborate with Product, Engineering, and Sales on renewals, expansions, and risk mitigation.

Skills

People leadership

Security SaaS

Technical depth

Customer-facing tech

English communication

Endpoint management

Escalation handling

Tools

SIEM

SOAR

UEBA

Windows

macOS

Linux

Job description

Cyberhaven seeks a Manager, Technical Account Management to build and lead a TAM team that owns the technical relationship with customers across deployment, adoption, and renewal phases. You will hire, develop, and scale TAMs, align with Product and Engineering, and ensure proactive, high-quality customer outcomes.

You will report to the VP of Support and Technical Account Management and collaborate across Customer Experience, Sales, and Engineering to transform customer feedback into product