Security TAM: Data Security Architect & Customer Advocate

Cyberhaven; Florida; On-site; USD 110,000 - 150,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for customers, owning architecture, deployment, and integrations. You will guide onboarding, drive adoption, and ensure outcomes align with customer goals while coordinating with Product, Engineering, and Customer Success teams.

You will act as a trusted advisor on SaaS security products and endpoint agents across Windows, macOS, and Linux, leading proactive enablement and escalation management.

Qualifications

• 3+ years in a TAM or similar customer-facing technical role.
• Hands-on experience deploying and supporting SaaS security products.
• Proven ability to resolve escalated technical issues with engineering.
• Strong written and verbal communication in English.

Responsibilities

• Own end-to-end knowledge of a customer's architecture, deployment, and integrations.
• Lead onboarding, rollout planning, and agent deployment strategy with customers.
• Run regular health checks and business reviews covering health, adoption, and risk.
• Create and drive technical success plans aligning objectives with Cyberhaven capabilities.
• Advise on integrations with SIEM, SOAR, and UEBA to extend value.
• Coordinate feedback to Product/Development with business context.
• Act as primary contact on critical escalations and drive resolution with teams.
• Perform root cause analysis and implement preventive follow-ups.

Skills

Technical Account Management

SaaS security

Endpoint management

Customer relations

Problem escalation

Cross-functional collaboration

Tools

SCCM

GPO

Intune

PowerShell

Windows

macOS

Linux

Job description

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for customers, owning architecture, deployment, and integrations. You will guide onboarding, drive adoption, and ensure outcomes align with customer goals while coordinating with Product, Engineering, and Customer Success teams.

You will act as a trusted advisor on SaaS security products and endpoint agents across Windows, macOS, and Linux, leading proactive enablement and escalation management.