Technical Account Manager - Real Estate Software Support

Yardi; Austin (TX); On-site; USD 43,050 - 45,199; Full time

Job summary

Yardi is seeking an Associate Technical Account Manager to support clients on the P2P Marketplace platform. You will troubleshoot software issues, provide setup guidance, and deliver proactive customer service via phone and email.

The role emphasizes collaboration, product knowledge, and ongoing client success, with travel for training during the initial weeks. A bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Live support via phone & email required.
• Detail-oriented, proactive, and customer-focused.

Responsibilities

• Provide technical software support, set-up, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and guidance to ensure client success.
• Collaborate with teams to escalate and resolve challenges and deliver innovative solutions.
• Continuously learn products and industry trends to drive client success.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Detail-oriented

Adaptable

Relationship building

Fast learner

Organization

Education

Bachelor’s degree in Business/Finance/Math/CS or Engineering

Tools

Yardi

Job description

Yardi is seeking an Associate Technical Account Manager to support clients on the P2P Marketplace platform. You will troubleshoot software issues, provide setup guidance, and deliver proactive customer service via phone and email.

The role emphasizes collaboration, product knowledge, and ongoing client success, with travel for training during the initial weeks. A bachelor’s degree or equivalent experience is required.