Technical Account Associate - Client Success & Support

CareerArc; Santa Barbara (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems in Santa Barbara, CA seeks an Associate Technical Account Manager to help multifamily clients maximize value from our property management software. You will blend your technical aptitude with strong communication to support setup, troubleshooting, and day-to-day use.

You'll build expertise across renter journey features and equip property managers with tools for financial reporting, leasing, maintenance, and more.

Qualifications

• Bachelor's degree in Business, Finance, Math, or Computer/Engineering Sciences.
• Live support via phone and email; confident troubleshooting.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven, with accuracy and efficiency.
• Adaptable and thrives in fast-paced environments.
• Skilled at building strong client relationships.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Use clear communication to earn client trust from setup through ongoing success.
• Share relevant product features, best practices, and personalized guidance.
• Collaborate with teams to escalate and resolve challenges and deliver innovative solutions.
• Continuously learn to stay current with products and industry trends.

Skills

Customer-focused mindset

Problem-solving

Communication skills

Detail-oriented

Adaptable

Relationship building

Time management

Organized

Education

Bachelor's degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi software

Job description

Yardi Systems in Santa Barbara, CA seeks an Associate Technical Account Manager to help multifamily clients maximize value from our property management software. You will blend your technical aptitude with strong communication to support setup, troubleshooting, and day-to-day use.

You'll build expertise across renter journey features and equip property managers with tools for financial reporting, leasing, maintenance, and more.