Associate Technical Account Manager - Client Tech Support

RXinsider LTD.; Santa Barbara (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager to guide clients through our software, supporting financial, operational, and resident care needs. You will troubleshoot issues, provide setup guidance, and help clients achieve success with our products.

Travel for training is required in the second week, with local or alternate location as needed. Join a mission-driven team delivering impactful real estate software solutions and excellent customer service.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Comfortable live-support via phone and email, troubleshoot technical issues.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven; accurate and efficient.
• Adaptable and thrives in fast-paced environments.
• Skilled at building client relationships and earning trust.
• Quick learner with openness to new tools and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share features, best practices, and personalized guidance for client success.
• Collaborate with teams to rapidly resolve challenges and deliver innovative solutions.
• Continuously learn our products and industry trends to drive client success.

Skills

Live support

Troubleshooting

Customer service

Relationship building

Prioritization

Adaptability

Learning agility

Education

Bachelor’s degree in Business/Finance/Math/CS/Engineering

Tools

Yardi familiarity

Job description

Yardi is seeking an Associate Technical Account Manager to guide clients through our software, supporting financial, operational, and resident care needs. You will troubleshoot issues, provide setup guidance, and help clients achieve success with our products.

Travel for training is required in the second week, with local or alternate location as needed. Join a mission-driven team delivering impactful real estate software solutions and excellent customer service.