Technical Account Manager—Real Estate Tech Support

RXinsider LTD.; Austin (TX); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

Profit sharing

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager (ATAM) to join the Procure to Pay Team in Austin to provide technical software support and guidance on the Yardi Bill Pay platform. You’ll troubleshoot issues, help clients from setup to ongoing success, and collaborate with teams to deliver innovative solutions.

The role requires travel during the second week of employment for training. Ideal candidates are Bachelor’s degree holders, customer-focused, proactive problem-solvers who stay

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven with accuracy and efficiency.

Responsibilities

• Provide technical software support via email and phone across a suite of products.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to build client trust from setup through ongoing success.
• Share product features, best practices, and guidance to drive client success.
• Escalate and resolve challenges with cross-functional teams to deliver innovative solutions.
• Continuously learn product updates and industry trends to support clients.

Skills

Customer support

Troubleshooting

Communication

Relationship building

Fast learner

Education

Bachelor’s degree or equivalent

Tools

Yardi

Job description

Yardi is seeking an Associate Technical Account Manager (ATAM) to join the Procure to Pay Team in Austin to provide technical software support and guidance on the Yardi Bill Pay platform. You’ll troubleshoot issues, help clients from setup to ongoing success, and collaborate with teams to deliver innovative solutions.

The role requires travel during the second week of employment for training. Ideal candidates are Bachelor’s degree holders, customer-focused, proactive problem-solvers who stay