Technical Account Manager: OpenShift & Linux Advocate

Red Hat; Tennessee; On-site; USD 96,000 - 154,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Parental leave

Disability benefits

Tuition reimbursement

Stock purchase plan

Job summary

Red Hat is seeking an experienced Technical Account Manager to guide customers on adoption, best practices, and insights for OpenShift and Infrastructure solutions. You will work with engineering and product teams to resolve incidents, advocate for customers, and ensure alignment between customer objectives and Red Hat capabilities.

The TAM role requires strong Linux expertise, communication skills, and the ability to operate on-site with enterprise customers.

Qualifications

• 3+ years of Linux/UNIX system administration experience.
• Prior experience in a support, development, engineering, or quality assurance organization.
• Technical knowledge of the Linux kernel and Linux file system.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects with an eye for detail.
• Hands-on experience with a variety of hardware vendors.

Responsibilities

• Conduct regular technical reviews of customer infrastructure to proactively identify, prevent, and mitigate potential technical risks.
• Deliver technical advice and guidance to optimize performance across current and future Red Hat products.
• Develop and support solutions for complex technical challenges, serving as an escalation point.
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve customer issues.
• Manage customer use cases with clear, concise, and thorough case documentation.
• Capture and share learnings, technical reviews, and case outcomes through knowledge management processes and internal training materials.
• Serve as the customer's primary technical advocate within Red Hat.
• Conduct regular account reviews with customers and internal stakeholders to align on goals and environment status.
• Work on-site and connect directly to customer systems as required.
• Maintain deep technical expertise across assigned Red Hat products and customer environments.
• Serve as a technical mentor for junior team members.

Skills

Linux system administration

Relationship management

Communication skills

Problem solving

Documentation

Vendor hardware experience

Mentoring junior staff

Public sector experience

Education

Bachelor's degree in technology or related field

Job description

Red Hat is seeking an experienced Technical Account Manager to guide customers on adoption, best practices, and insights for OpenShift and Infrastructure solutions. You will work with engineering and product teams to resolve incidents, advocate for customers, and ensure alignment between customer objectives and Red Hat capabilities.

The TAM role requires strong Linux expertise, communication skills, and the ability to operate on-site with enterprise customers.