Strategic Technical Account Manager – OpenShift & Linux

Red Hat; United States; Remote; USD 96,000 - 154,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

401(k) with employer match

Paid time off and holidays

Paid parental leave

Disability and family leave

Employee stock purchase plan

Tuition reimbursement

Transportation expense account

Job summary

Red Hat is seeking an experienced System Administrator Engineer acting as a Technical Account Manager for our Services team. You will guide customers on adoption and best practices for OpenShift and infrastructure, coordinating with engineering to resolve incidents and deliver proactive improvements.

You will lead technical reviews, provide performance guidance, and mentor junior staff while ensuring customer success and loyalty in mission-critical environments.

Qualifications

• 3+ years of Linux or UNIX system administration experience.
• Prior experience in a support, development, engineering, or quality assurance organization.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects with an eye for detail.
• Hands‑on experience with a variety of hardware vendors.

Responsibilities

• Conduct regular technical reviews of customer infrastructure, hardware, and environments to proactively identify, prevent, and mitigate potential technical risks.
• Deliver technical advice and guidance to optimize performance across current and future RedHat products.
• Develop and support solutions for complex technical challenges, serving as an escalation point.
• Partner closely with RedHat Engineering, Product Management, and Technical Support teams to debug, test, and resolve customer issues.
• Manage customer use cases with clear, concise, and thorough case documentation.
• Capture and share learnings, technical reviews, and case outcomes through defined knowledge management processes, best practices, and internal training materials.
• Serve as the customer's primary technical advocate within RedHat.
• Conduct regular account reviews with customers and internal stakeholders to align on goals and environment status.
• Work on-site and connect directly to customer systems as required.
• Maintain deep technical expertise across assigned RedHat products and customer technical environments.
• Serve as a technical mentor for junior team members.

Skills

Linux/UNIX admin

Customer communication

Problem solving

Multi-tasking

Documentation

Hardware vendor relations

Education

Bachelor's degree or equivalent in tech

Tools

OpenShift

Ansible

Linux kernel

Git/SVN

Job description

Red Hat is seeking an experienced System Administrator Engineer acting as a Technical Account Manager for our Services team. You will guide customers on adoption and best practices for OpenShift and infrastructure, coordinating with engineering to resolve incidents and deliver proactive improvements.

You will lead technical reviews, provide performance guidance, and mentor junior staff while ensuring customer success and loyalty in mission-critical environments.