Strategic OpenShift TAM & Technical Advocate

Red Hat; Idaho; On-site; USD 96,000 - 154,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with employer match

Paid time off

Job summary

Red Hat's services team seeks an experienced System administrator engineer to join as a Technical Account Manager (TAM). You will provide adoption guidance, best practices, and supportable insights for OpenShift and Infrastructure solutions.

TAMs are highly technical engineers who act as customer advocates, coordinate with engineering, and proactively prevent incidents, resolving issues with cross-functional teams. The role requires on-site work with customer systems as needed.

Qualifications

• 3+ years of Linux or UNIX system administration experience.
• Prior experience in a support, development, engineering, or quality assurance organization.
• Technical knowledge of the Linux kernel and Linux file system.

Responsibilities

• Conduct regular technical reviews of customer infrastructure, hardware, and environments to proactively identify, prevent, and mitigate potential technical risks.
• Deliver technical advice and guidance to optimize performance across current and future Red Hat products.
• Develop and support solutions for complex technical challenges, serving as an escalation point.
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve customer issues.
• Manage customer use cases with clear, concise, and thorough case documentation.
• Capture and share learnings, technical reviews, and case outcomes through defined knowledge management processes, best practices, and internal training materials.
• Serve as the customer's primary technical advocate within Red Hat.
• Conduct regular account reviews with customers and internal stakeholders to align on goals and environment status.
• Work on-site and connect directly to customer systems as required.
• Maintain deep technical expertise across assigned Red Hat products and customer technical environments.
• Serve as a technical mentor for junior team members.

Skills

Linux/UNIX sysadmin

Cross-functional experience

Linux kernel & FS

Customer relationship mgmt

Communication skills

Clear communication

Multitasking / detail-oriented

Hardware vendor experience

Education

Bachelor's degree

Tools

OpenShift

Ansible

Git

SVN

Job description

Red Hat's services team seeks an experienced System administrator engineer to join as a Technical Account Manager (TAM). You will provide adoption guidance, best practices, and supportable insights for OpenShift and Infrastructure solutions.

TAMs are highly technical engineers who act as customer advocates, coordinate with engineering, and proactively prevent incidents, resolving issues with cross-functional teams. The role requires on-site work with customer systems as needed.