TAM: OpenShift & Infra Strategy (Remote)

Red Hat; Florida; On-site; USD 96,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Job summary

Red Hat services team seeks an experienced System Administrator Engineer to join as a Technical Account Manager. TAMs advocate for customers, coordinate with engineering, and guide adoption of OpenShift and Infrastructure solutions.

You will conduct technical reviews, provide optimization guidance, and work on-site as needed to support customers in mission-critical environments. Strong Linux skills and customer-facing experience are essential.

Qualifications

• 3+ years of Linux or UNIX system administration experience.
• Experience in a support, development, engineering, or quality assurance organization.
• Technical knowledge of the Linux kernel and Linux file system.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects with an eye for detail.
• Hands-on experience with a variety of hardware vendors.

Responsibilities

• Conduct regular technical reviews of customer infrastructure, hardware, and environments to proactively identify, prevent, and mitigate potential technical risks.
• Deliver technical advice and guidance to optimize performance across current and future Red Hat products.
• Develop and support solutions for complex technical challenges, serving as an escalation point.
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve customer issues.
• Manage customer use cases with clear, concise, and thorough case documentation.
• Capture and share learnings, technical reviews, and case outcomes through defined knowledge management processes, best practices, and internal training materials.
• Serve as the customer's primary technical advocate within Red Hat.
• Conduct regular account reviews with customers and internal stakeholders to align on goals and environment status.
• Work on-site and connect directly to customer systems as required.
• Maintain deep technical expertise across assigned Red Hat products and customer technical environments.
• Serve as a technical mentor for junior team members.

Skills

Linux/UNIX administration

Customer relationships

Verbal and written communication

Explain complex information clearly

Multi-tasking / project management

Hands-on with hardware vendors

Linux kernel & file system knowledge

Support/engineering/QA experience

Education

Bachelor's degree or equivalent

RHCE certification

Active US security clearance

Public sector experience

Tools

OpenShift

Ansible

RPM-based Linux

Java

Cloud infrastructures

Job description

Red Hat services team seeks an experienced System Administrator Engineer to join as a Technical Account Manager. TAMs advocate for customers, coordinate with engineering, and guide adoption of OpenShift and Infrastructure solutions.

You will conduct technical reviews, provide optimization guidance, and work on-site as needed to support customers in mission-critical environments. Strong Linux skills and customer-facing experience are essential.