Strategic TAM for OpenShift & Enterprise Infra

Red Hat; West Virginia; On-site; USD 96,000 - 154,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and...

401(k) with employer match

Paid time off and holidays

Parental leave

Stock purchase plan

Tuition reimbursement

Job summary

Red Hat is seeking an experienced Technical Account Manager to join the services team. You will provide adoption guidance, best practices, and supportable insights for OpenShift and Infrastructure solutions.

TAMs work with customers to anticipate and resolve incidents, coordinate with Engineering, and ensure environments stay supported and aligned with customer objectives. You will act as a technical advocate, conducting regular reviews, delivering optimization advice, and collaborating across

Qualifications

• 3+ years of Linux or UNIX system administration experience.
• Experience in a support, development, engineering, or QA organization.
• Strong knowledge of the Linux kernel and filesystem.
• Ability to manage and grow enterprise customer relationships with proactive support.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct regular technical reviews of customer infrastructure and environments.
• Deliver technical guidance to optimize performance of Red Hat products.
• Develop and support solutions for complex challenges as escalation point.
• Collaborate with Engineering, Product Management, and Support to resolve issues.
• Manage customer use cases with clear documentation.
• Share learnings through knowledge management and training materials.
• Serve as the customer's primary technical advocate within Red Hat.
• Conduct regular account reviews with customers and stakeholders.

Skills

Linux admin

Customer relations

Technical communication

Incident management

Hardware experience

DevOps basics

Education

Bachelor's degree or equivalent in tech

Tools

RPM-based Linux

Java

OpenShift

Ansible

Git

SVN

Job description

Red Hat is seeking an experienced Technical Account Manager to join the services team. You will provide adoption guidance, best practices, and supportable insights for OpenShift and Infrastructure solutions.

TAMs work with customers to anticipate and resolve incidents, coordinate with Engineering, and ensure environments stay supported and aligned with customer objectives. You will act as a technical advocate, conducting regular reviews, delivering optimization advice, and collaborating across