Senior Technical Account Manager - Hybrid Cloud & Data Center

Nutanix; Phoenix (AZ); Remote; USD 120,000 - 180,000; Full time

Job summary

Nutanix is seeking a Senior Technical Account Manager to act as a trusted advisor to our largest customers. The role is primarily remote within the United States, with travel for critical engagements and data-center reviews.

You will work cross-functionally with Support, Services, Education, and Sales to optimize customer outcomes and accelerate value from Nutanix investments. Bring 8+ years in technical customer-facing roles, deep expertise in virtualization, hybrid cloud, storage, or

Qualifications

• Must be a US Citizen, residing in the continental US.
• 8+ years in technical customer-facing roles, such as Technical Account Manager, Support Engineer, or Technical Customer Experience Manager.
• Proven experience supporting large enterprise, strategic, or government customers with complex environments.
• Deep expertise in at least one technical domain, such as virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.
• Broad understanding of data-center infrastructure, including compute, storage, networking, disaster recovery, high availability, security, and enterprise workloads.
• Strong Nutanix platform expertise, including AOS and AHV.

Responsibilities

• Develop deep technical understanding of the customer's data center priorities to advise operations and engineering.
• Lead strategic reviews and health checks linking Nutanix recommendations to business outcomes.
• Lead proactive lifecycle planning including software upgrades, capacity planning, resilience, and standardization.
• Identify systemic risks and establish cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations with clear ownership and executive communication.

Skills

Technical Account Manager

Enterprise experience

Virtualization

Hybrid cloud

Storage

Networking

AHV

AOS

Job description

Nutanix is seeking a Senior Technical Account Manager to act as a trusted advisor to our largest customers. The role is primarily remote within the United States, with travel for critical engagements and data-center reviews.

You will work cross-functionally with Support, Services, Education, and Sales to optimize customer outcomes and accelerate value from Nutanix investments. Bring 8+ years in technical customer-facing roles, deep expertise in virtualization, hybrid cloud, storage, or