Technical Account Manager — Elevate Customer Experience

Tech Sales Jobs; New York (NY); On-site; USD 63,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Stock purchase plan

Paid time off

Transit benefits

Job summary

T-Mobile USA, Inc. is seeking an Account Manager, Technical to support strategic business customers by ensuring high-quality experiences and resolving technical issues through cross-functional collaboration.

You will drive customer satisfaction, retention, and service improvements across multiple locations. This role offers a competitive base salary with a total target cash earnings opportunity, plus comprehensive benefits and ongoing growth opportunities as part of the One Team approach.

Qualifications

• High School Diploma or GED required.
• 2–4 years managing technical projects preferred.
• Less than 2 years reporting experience preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Adaptability

Communication

Customer service

Escalation management

Presentation

Product knowledge

Root cause analysis

Technical account mgmt

Technical knowledge

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking an Account Manager, Technical to support strategic business customers by ensuring high-quality experiences and resolving technical issues through cross-functional collaboration.

You will drive customer satisfaction, retention, and service improvements across multiple locations. This role offers a competitive base salary with a total target cash earnings opportunity, plus comprehensive benefits and ongoing growth opportunities as part of the One Team approach.