Technical Account Manager — Client Solutions

Tech Sales Jobs; Atlanta (GA); On-site; USD 63,000 - 113,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Holidays

Mobile service discounts

Pet insurance

Transit programs

Job summary

T-Mobile is seeking an Account Manager, Technical to ensure high-quality experiences for strategic business customers. This role collaborates with cross-functional teams to resolve technical issues and deliver effective business solutions. Success is measured by customer satisfaction, timely resolutions, and operational improvements.

The position emphasizes adaptability, strong communication, and product knowledge to drive customer retention and service excellence.

Qualifications

• High School Diploma or GED required.
• 2-4 years managing technical projects preferred.
• Some reporting experience preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity.
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience.
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations.
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Adaptability

Communication

Customer Service

Escalation Management

Presentation Delivery

Product Knowledge

Root Cause Analysis

Technical Account Management

Technical Knowledge

Education

High School Diploma/GED

Job description

T-Mobile is seeking an Account Manager, Technical to ensure high-quality experiences for strategic business customers. This role collaborates with cross-functional teams to resolve technical issues and deliver effective business solutions. Success is measured by customer satisfaction, timely resolutions, and operational improvements.

The position emphasizes adaptability, strong communication, and product knowledge to drive customer retention and service excellence.