Senior Mobile Expert — Elevate Customer Experience & Tech

T-MOBILE USA, Inc.; Woodbridge (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking an Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will work with new systems, a product roadmap, and cross-functional teams to resolve customer pain points in one visit.

You'll receive curated training, career development, and a team-based culture that rewards experience and store results. Eligible employees can participate in stock grants, 401(k), and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Retail experience; 12+ months preferred.
• Ability to use in-store systems and digital tools.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking an Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will work with new systems, a product roadmap, and cross-functional teams to resolve customer pain points in one visit.

You'll receive curated training, career development, and a team-based culture that rewards experience and store results. Eligible employees can participate in stock grants, 401(k), and comprehensive benefits.