Senior Mobile Expert — Elevate Customer Experience & Tech

T-MOBILE USA, Inc.; Arlington (VA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver top-tier customer service in our company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution, collaborating with Customer Service and Engineering to create a seamless experience.

The role emphasizes teamwork, ongoing training with curated curricula, and store leadership in sales and service. Benefits include health coverage, a 401(k), employee stock grants, and paid time off.

Qualifications

• High School Diploma or GED required.
• Legally authorized to work in the United States.
• Retail/客在Experience preferred for the role.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver top-tier customer service in our company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution, collaborating with Customer Service and Engineering to create a seamless experience.

The role emphasizes teamwork, ongoing training with curated curricula, and store leadership in sales and service. Benefits include health coverage, a 401(k), employee stock grants, and paid time off.