Retail Mobile Expert — Elevate Customer Tech

T-MOBILE USA, Inc.; Hartwell (GA); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Stock grant

401(k)

Health insurance

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. We value proactive service and strong customer relationships.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate products and wireless features using digital tools to enhance understanding.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with additional duties or projects as assigned by management.

Skills

Customer Service

Communication

Sales

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. We value proactive service and strong customer relationships.