Technical Account Manager: Customer Solutions

Tech Sales Jobs; Overland Park (KS); On-site; USD 63,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Stock plans

Paid time off

Job summary

T-Mobile USA, Inc. is seeking an Account Manager, Technical to support strategic business customers by guiding technical issues to resolution and coordinating cross-functional teams to deliver effective solutions.

You will drive customer satisfaction and retention, with a competitive base salary, incentive opportunities, and a comprehensive benefits package including health, retirement, and stock programs.

This role requires strong communication, RCA, and product knowledge, and travel is required.

Qualifications

• High School Diploma or GED is required.
• 2-4 years managing technical projects preferred.
• Less than 2 years reporting experience preferred.
• Strong adaptability, communication and RCA skills required.
• Technical account management and product knowledge are essential.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Adaptability

Communication

Customer Service

Escalation Management

Presentation Delivery

Product Knowledge

Root Cause Analysis

Technical Account Management

Technical Knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking an Account Manager, Technical to support strategic business customers by guiding technical issues to resolution and coordinating cross-functional teams to deliver effective solutions.

You will drive customer satisfaction and retention, with a competitive base salary, incentive opportunities, and a comprehensive benefits package including health, retirement, and stock programs.

This role requires strong communication, RCA, and product knowledge, and travel is required.