Technical Account Manager – Customer Success

Tech Sales Jobs; Parsippany-Troy Hills (NJ); On-site; USD 63,000 - 124,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Annual bonuses

Mobile/service discounts

Job summary

T-Mobile is hiring an Account Manager, Technical to ensure a high-quality customer experience for strategic business customers. You will manage technical issues with cross-functional teams to deliver effective business solutions and influence customer retention.

The role emphasizes collaboration, problem resolution, and data-driven improvements, with a compensation structure that includes base salary and incentives, along with comprehensive benefits.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years managing technical projects (Preferred).
• Less than 2 years reporting experience (Preferred).

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Technical Account Management

Technical knowledge

Root Cause Analysis

Product Knowledge

Communication

Customer Service

Escalation Management

Presentation Delivery

Adaptability

Cross-functional collaboration

Job description

T-Mobile is hiring an Account Manager, Technical to ensure a high-quality customer experience for strategic business customers. You will manage technical issues with cross-functional teams to deliver effective business solutions and influence customer retention.

The role emphasizes collaboration, problem resolution, and data-driven improvements, with a compensation structure that includes base salary and incentives, along with comprehensive benefits.