Technical Account Manager — Customer Solutions Expert

Tech Sales Jobs; Livonia (MI); On-site; USD 63,000 - 124,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking an Account Manager, Technical to support strategic business customers by ensuring a high-quality customer experience and collaborating with cross-functional teams to deliver effective business solutions. The role focuses on resolving technical issues, improving processes, and enhancing customer satisfaction and retention.

The position emphasizes adaptability, communication, and product knowledge, with a strong emphasis on root cause analysis and escalation management to

Qualifications

• High School Diploma/GED is required.
• 2-4 years managing technical projects is preferred.
• Less than 2 years reporting experience is preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity.
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience.
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations.
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Adaptability (Required)

Communication (Required)

Customer Service (Required)

Escalation Management (Required)

Presentation Delivery (Required)

Product Knowledge (Required)

Root Cause Analysis (RCA) (Required)

Technical Account Management (Required

Technical Knowledge (Required)

Education

High School Diploma/GED (Required)

Managing Technical Projects (Preferred)

Reporting Experience (Preferred)

Job description

T-Mobile is seeking an Account Manager, Technical to support strategic business customers by ensuring a high-quality customer experience and collaborating with cross-functional teams to deliver effective business solutions. The role focuses on resolving technical issues, improving processes, and enhancing customer satisfaction and retention.

The position emphasizes adaptability, communication, and product knowledge, with a strong emphasis on root cause analysis and escalation management to