Retail Team Lead: Elevate Customer Experience

T-Mobile US Inc.; Duncan (OK); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. in the United States is seeking a Retail Associate Manager to partner with the Store Manager to lead and develop the store team and deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

The role involves orienting Mobile Experts to the Lov­ing Our Customers standard, ensuring customer needs are met, coaching based on observations, and staying current on products and promotions.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience, retail environment preferred.
• Strong communication and leadership; knowledge of store operations.

Responsibilities

• Orient Mobile Experts to the standard of Loving Our Customers.
• Meet customer needs and make experiences comfortable, simple and complete.
• Observe interactions and provide coaching feedback for development.
• Manage customer wait time and stay current on products and promotions.
• Lead by example with latest products, training and leadership best practices.
• Maintain store environment and ensure displays meet plan-o-gram standards.
• Ensure teams know store systems and communications; drive financial results.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in the United States is seeking a Retail Associate Manager to partner with the Store Manager to lead and develop the store team and deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

The role involves orienting Mobile Experts to the Lov­ing Our Customers standard, ensuring customer needs are met, coaching based on observations, and staying current on products and promotions.