Retail Mobile Expert — Elevate Tech Solutions

T-MOBILE USA, Inc.; Bensenville (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while leveraging digital tools. The role emphasizes customer interaction, teamwork, and commitment to service excellence.

Qualifications

• High School Diploma/GED required.
• 6 months customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while leveraging digital tools. The role emphasizes customer interaction, teamwork, and commitment to service excellence.