Technical Account Manager: Customer Solutions

Tech Sales Jobs; Bellevue (WA); On-site; USD 63,000 - 113,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking an Account Manager, Technical to support strategic business customers by delivering high-quality technical solutions and outstanding service. This role collaborates with cross-functional teams to resolve complex issues and improve processes, directly impacting customer satisfaction and retention.

The position requires strong communication, RCA, and technical knowledge, with a focus on delivering effective business outcomes.

Qualifications

• High School Diploma or GED required.
• 2–4 years managing technical projects preferred.
• Less than 2 years reporting experience preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Adaptability

Communication

Customer Service

Escalation Management

Presentation Delivery

Product Knowledge

Root Cause Analysis

Technical Account Management

Technical Knowledge

Education

High School Diploma/GED (Required)

2-4 years Managing Technical Projects (Preferred)

Less than 2 years Reporting Experience (Preferred)

Job description

T-Mobile is seeking an Account Manager, Technical to support strategic business customers by delivering high-quality technical solutions and outstanding service. This role collaborates with cross-functional teams to resolve complex issues and improve processes, directly impacting customer satisfaction and retention.

The position requires strong communication, RCA, and technical knowledge, with a focus on delivering effective business outcomes.