Technical Account Manager – Cybersecurity SaaS (GTM & Adoption)

CyberForce Global; Boston (MA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A high-growth application security tech firm in Boston is seeking a Senior Consultant, specifically a Technical Account Manager, to manage strategic customer relationships. In this role, you will be responsible for ensuring successful product adoption and acting as the primary contact for enterprise clients. The ideal candidate should have over 5 years of experience in customer-facing technical roles and a strong background in application security. This position requires excellent communication skills and the ability to thrive in a startup environment.

Qualifications

• 5+ years of experience in customer-facing technical roles.
• Experience in application security, identity, or related technologies.
• Ability to thrive in startup environments and high-growth SaaS.

Responsibilities

• Own and manage technical relationships with enterprise customers.
• Lead customers through implementation and ongoing optimization.
• Act as a trusted technical advisor, providing best practices.
• Partner closely with product and engineering teams.
• Support renewals and expansion opportunities with sales teams.

Skills

Application security knowledge

Identity management

Communication skills

Problem-solving skills

Customer relationship management

Job description

A high-growth application security tech firm in Boston is seeking a Senior Consultant, specifically a Technical Account Manager, to manage strategic customer relationships. In this role, you will be responsible for ensuring successful product adoption and acting as the primary contact for enterprise clients. The ideal candidate should have over 5 years of experience in customer-facing technical roles and a strong background in application security. This position requires excellent communication skills and the ability to thrive in a startup environment.