Remote TAM - Cybersecurity (Managed Services)

Palo Alto Networks, Inc.; Dallas (TX); Remote; USD 110,800 - 179,200; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Stock options

Job summary

A cybersecurity firm is looking for a Technical Account Manager to act as a trusted advisor and ensure effective adoption of their services. The ideal candidate will have over 4 years of experience in customer success within technology, possess strong consulting skills, and be data-driven. This role involves maximizing customer satisfaction by building relationships with stakeholders and advocating for client needs. Competitive compensation is offered, along with a full-time position based in Texas, USA.

Qualifications

• 4+ years of experience in customer success or post-sales technical account management.
• Proven track record of acting as a trusted advisor to drive business value.
• Experience managing escalations and balancing customer expectations.

Responsibilities

• Maximize customer return on investment through effective onboarding and adoption.
• Build relationships with customer stakeholders to enhance service value.
• Advocate for customers to influence product improvements and best practices.

Skills

Customer success expertise

Consulting skills

Project management

Data-driven analysis

Excellent communication

Job description

A cybersecurity firm is looking for a Technical Account Manager to act as a trusted advisor and ensure effective adoption of their services. The ideal candidate will have over 4 years of experience in customer success within technology, possess strong consulting skills, and be data-driven. This role involves maximizing customer satisfaction by building relationships with stakeholders and advocating for client needs. Competitive compensation is offered, along with a full-time position based in Texas, USA.