Technical Account Manager

CyberForce Global; Boston (MA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A high-growth application security tech firm in Boston is seeking a Senior Consultant, specifically a Technical Account Manager, to manage strategic customer relationships. In this role, you will be responsible for ensuring successful product adoption and acting as the primary contact for enterprise clients. The ideal candidate should have over 5 years of experience in customer-facing technical roles and a strong background in application security. This position requires excellent communication skills and the ability to thrive in a startup environment.

Qualifications

• 5+ years of experience in customer-facing technical roles.
• Experience in application security, identity, or related technologies.
• Ability to thrive in startup environments and high-growth SaaS.

Responsibilities

• Own and manage technical relationships with enterprise customers.
• Lead customers through implementation and ongoing optimization.
• Act as a trusted technical advisor, providing best practices.
• Partner closely with product and engineering teams.
• Support renewals and expansion opportunities with sales teams.

Skills

Application security knowledge

Identity management

Communication skills

Problem-solving skills

Customer relationship management

Job description

Direct message the job poster from CyberForce Global

Senior Consultant - Building GTM teams for Venture-Backed Technology Start-Ups

Technical Account Manager - ASPM / Cyber Security/ GTM

Location: Boston US (2-3 days in office)

About the Company

Our client is a high‑growth application security (ASPM) software startup, building innovative solutions that help organisations secure modern applications at scale. Operating at the intersection of product, engineering, and go‑to‑market teams, the company partners closely with enterprise customers to drive adoption, value, and long‑term success.

The Role

As a Technical Account Manager (TAM), you will play a critical role in managing and growing strategic customer relationships. You’ll act as the primary technical point of contact, ensuring smooth onboarding, strong adoption, and measurable customer outcomes. This role sits at the heart of the business, bridging customers with product, engineering, and GTM teams.

The ideal candidate brings a strong background in application security or identity‑related technologies, thrives in startup environments, and has deep experience collaborating with sales and customer success teams.

Key Responsibilities

• Own and manage technical relationships with enterprise customers, ensuring successful product adoption
• Lead customers through implementation, onboarding, and ongoing optimisation
• Act as a trusted technical advisor, providing best practices and strategic guidance
• Partner closely with product and engineering teams to relay customer feedback and technical requirements
• Support renewals and expansion opportunities alongside sales and account teams

Requirements

• 5+ years of experience in customer‑facing technical roles (e.g., Technical Account Manager, Solutions Engineer, Sales Engineer)
• Strong knowledge of application security, identity, access management, or related security technologies
• Proven experience working in fast‑paced startup or high‑growth SaaS environments
• Demonstrated ability to collaborate cross‑functionally with GTM and technical teams
• Excellent communication, relationship‑building, and problem‑solving skills

If you are a successful applicant, someone from our team will reach out!