Technical Account Manager

CyberForce Global; Boston (MA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A high-growth application security startup is seeking a Technical Account Manager to manage critical customer relationships in Boston, US. This role involves ensuring successful onboarding, driving product adoption, and providing strategic technical guidance. Ideal candidates will have over 5 years of experience in customer-facing technical roles, strong knowledge in application security, and excel in fast-paced startup environments. This position requires a mix of technical and interpersonal skills to bridge customer needs with product and engineering teams.

Qualifications

• 5+ years of experience in customer-facing technical roles.
• Strong knowledge of application security or related technologies.
• Experience working in fast-paced startup or high-growth environments.

Responsibilities

• Own and manage technical relationships with enterprise customers.
• Lead customers through implementation and onboarding.
• Act as a trusted technical advisor and provide strategic guidance.

Skills

Application security

Customer relationship management

Collaboration

Problem-solving

Communication

Job description

Technical Account Manager - ASPM / Cyber Security/ GTM

Location: Boston US (2-3 days in office)

About the Company

Our client is a high-growth application security (ASPM) software startup, building innovative solutions that help organisations secure modern applications at scale. Operating at the intersection of product, engineering, and go-to-market teams, the company partners closely with enterprise customers to drive adoption, value, and long-term success.

The Role

As a Technical Account Manager (TAM), you will play a critical role in managing and growing strategic customer relationships. You’ll act as the primary technical point of contact, ensuring smooth onboarding, strong adoption, and measurable customer outcomes. This role sits at the heart of the business, bridging customers with product, engineering, and GTM teams.

The ideal candidate brings a strong background in application security or identity-related technologies, thrives in startup environments, and has deep experience collaborating with sales and customer success teams.

Key Responsibilities

• Own and manage technical relationships with enterprise customers, ensuring successful product adoption
• Lead customers through implementation, onboarding, and ongoing optimisation
• Act as a trusted technical advisor, providing best practices and strategic guidance
• Partner closely with product and engineering teams to relay customer feedback and technical requirements
• Support renewals and expansion opportunities alongside sales and account teams

Requirements

• 5+ years of experience in customer-facing technical roles (e.g. Technical Account Manager, Solutions Engineer, Sales Engineer)
• Strong knowledge of application security, identity, access management, or related security technologies
• Proven experience working in fast-paced startup or high-growth SaaS environments
• Demonstrated ability to collaborate cross-functionally with GTM and technical teams
• Excellent communication, relationship-building, and problem-solving skills

If you are a successful applicant, someone from our team will reach out!