Strategic Technical Account Leader — Customer Success & Delivery
Outtake
14 days+
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Benefits offered by this job
Job summary
A tech-driven security firm based in Brooklyn is looking for a Technical Account Manager to enhance customer engagement and ensure successful platform deployment. The ideal candidate will have over 4 years of experience in customer-facing technical roles, with a strong ability to configure and troubleshoot systems. This role involves collaborating closely with sales and customers to drive adoption and monitor projects for potential improvements. The company values a supportive culture with comprehensive health benefits and flexible PTO.
Qualifications
- 4+ years of experience in customer-facing technical roles such as account management or solutions engineering.
- Strong technical aptitude with the ability to deploy and configure platforms.
- Experience working directly with enterprise customers and various stakeholders.
Responsibilities
- Partner with sales to understand customer goals and deliver tailored demos.
- Own customer environment deployment and post-sale technical execution.
- Serve as the primary technical point of contact for customers.
Skills
Customer-facing technical roles
Technical aptitude
Excellent communication skills
Organizational skills
Natural curiosity
Project implementation experience
Job description
A tech-driven security firm based in Brooklyn is looking for a Technical Account Manager to enhance customer engagement and ensure successful platform deployment. The ideal candidate will have over 4 years of experience in customer-facing technical roles, with a strong ability to configure and troubleshoot systems. This role involves collaborating closely with sales and customers to drive adoption and monitor projects for potential improvements. The company values a supportive culture with comprehensive health benefits and flexible PTO.
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