Strategic Technical Account Manager — Enterprise Success

Remedio (formerly GYTPOL); United States; Remote; USD 95,000 - 120,000; Full time

Job summary

A leading cybersecurity platform is seeking a Technical Account Manager to drive customer success and satisfaction. This role involves managing the post-sale relationship, onboarding new clients, and troubleshooting technical issues. Candidates should have over 7 years of experience in a technical customer-facing role, exceptional communication skills, and a customer-centric mindset. The position emphasizes strategic thinking and collaboration across teams to enhance client experience and product roadmaps.

Qualifications

• 7+ years of experience in a technical customer-facing role.
• Capable of working with technical teams and non-technical stakeholders.
• Familiarity with scripting/automation and compliance frameworks is a plus.

Responsibilities

• Act as the primary technical point of contact for assigned customers.
• Onboard new customers and assist with deployment and configuration.
• Troubleshoot and resolve technical issues quickly.
• Translate customer requirements into technical configurations.
• Provide ongoing guidance and enablement for customers.
• Relay customer feedback to internal teams for product improvements.
• Maintain thorough documentation for internal and customer use.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Project management skills

Proactive and strategic thinking

Ability to collaborate across teams

Job description

A leading cybersecurity platform is seeking a Technical Account Manager to drive customer success and satisfaction. This role involves managing the post-sale relationship, onboarding new clients, and troubleshooting technical issues. Candidates should have over 7 years of experience in a technical customer-facing role, exceptional communication skills, and a customer-centric mindset. The position emphasizes strategic thinking and collaboration across teams to enhance client experience and product roadmaps.