Senior Technical Account Manager - SaaS Growth & Adoption

CloudShare; Denver (CO); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K

Flex PTO and 13 paid holidays

Access to Gym, Starbucks, and Parking

Job summary

A technology company in Denver is seeking a Technical Account Manager to drive customer performance and retention. This role involves managing customer accounts, solving product adoption issues, and providing expertise. The ideal candidate has over 5 years of experience in customer success, strong technical skills, and a customer-centric mindset. In addition, they will work in a collaborative team environment, helping customers maximize the value of the company's platform.

Qualifications

• 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
• Strong technical skills (databases, networking, APIs).
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
• Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
• Bachelor’s degree in Business or equivalent practical experience.

Responsibilities

• Develop, grow, and manage strategic customer accounts.
• Identify and solve product adoption issues for customers.
• Meeting and exceeding customer retention and growth goals.
• Oversee the expansion strategy for each of your customers and drive growth.
• Capture customer feedback and communicate to internal teams.
• Provide expertise and training to customers.
• Improve internal processes to drive team efficiency and improve customer experience.
• Track and analyze data pertaining to customer account health.

Job description

A technology company in Denver is seeking a Technical Account Manager to drive customer performance and retention. This role involves managing customer accounts, solving product adoption issues, and providing expertise. The ideal candidate has over 5 years of experience in customer success, strong technical skills, and a customer-centric mindset. In addition, they will work in a collaborative team environment, helping customers maximize the value of the company's platform.