Technical Account Manager — Cloud Strategy & Guidance

Amazon Web Services (AWS); Herndon (VA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

AWS seeks a Technical Account Manager (TAM) to guide customers in designing, building, operating, and securing their cloud environments. You will act as the principal technical advisor and voice of the customer for Enterprise Support across AWS services and emerging technologies.

You will work with customers ranging from startups to Global 500s, travel up to 10%+, and collaborate with engineers and service teams to ensure operational health and value realization.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for distributed systems.
• Bachelor's degree.
• Experience with AWS services or other cloud offerings.

Responsibilities

• Craft and execute strategies to drive our customers' adoption and use of AWS services across EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN and more.
• Represent AWS within a customer's environment and discuss incidents, trade-offs, support and risk management with senior leadership.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
• Travel 10% or more as needed.

Skills

Engineering experience

Troubleshooting

Cloud services experience

Education

Bachelor's degree

Job description

AWS seeks a Technical Account Manager (TAM) to guide customers in designing, building, operating, and securing their cloud environments. You will act as the principal technical advisor and voice of the customer for Enterprise Support across AWS services and emerging technologies.

You will work with customers ranging from startups to Global 500s, travel up to 10%+, and collaborate with engineers and service teams to ensure operational health and value realization.