Strategic Cloud TAM — Enterprise Solutions Advisor

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 151,000 - 204,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for Enterprise Support. You will collaborate with engineers and service teams to drive adoption of AWS services across compute, storage, database, and more.

This is not a hands-on troubleshooting role; you will guide customers, discuss incidents with senior leadership, and help design resilient architectures while traveling up to 10%.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Responsibilities

• Serve as the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
• Collaborate with engineers and service teams to drive issue resolution and strategic AWS adoption.
• Advise on best practices, security, and resilience across AWS services and architectures.
• Travel 10% or more to meet with customers and stakeholders as needed.

Skills

Technical engineering experience

Troubleshooting in distributed systems

Education

Bachelor's degree

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for Enterprise Support. You will collaborate with engineers and service teams to drive adoption of AWS services across compute, storage, database, and more.

This is not a hands-on troubleshooting role; you will guide customers, discuss incidents with senior leadership, and help design resilient architectures while traveling up to 10%.