Strategic Technical Account Manager (TAM) — Cloud

Amazon Web Services (AWS); Arlington (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) for Enterprise Support to act as the principal technical advisor and voice of the customer. You will drive strategy, adoption, and operational excellence across compute, storage, databases, and more, collaborating with engineers and service teams to resolve issues and improve customer outcomes.

Travel 10%+ is expected. You will help customers design, build, and run resilient cloud environments, engaging with senior leadership

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Responsibilities

• Serve as principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
• Collaborate with engineers and service teams to see issues through to resolution.
• Craft and execute strategies to drive adoption and use of AWS services (EC2, S3, DynamoDB & RDS, Lambda, CloudFront, etc.).
• Travel 10% or more as needed.

Skills

Technical engineering

Distributed systems

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) for Enterprise Support to act as the principal technical advisor and voice of the customer. You will drive strategy, adoption, and operational excellence across compute, storage, databases, and more, collaborating with engineers and service teams to resolve issues and improve customer outcomes.

Travel 10%+ is expected. You will help customers design, build, and run resilient cloud environments, engaging with senior leadership