Technical Account Manager: Cloud Solutions Advocate

Amazon Web Services (AWS); Mountain View (CA); On-site; USD 151,000 - 204,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for AWS Enterprise Support customers ranging from startups to Fortune 500 enterprises.

You will collaborate with engineers and service teams to resolve issues, craft adoption strategies for AWS services such as EC2, S3, Lambda, and RDS, and travel up to 10% or more as needed while ensuring customers operate securely and efficiently.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor’s degree in a relevant field.

Responsibilities

• Act as principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.
• Collaborate with engineers and service teams to see issues through to resolution and craft strategies to drive adoption of AWS services.
• Travel 10% or more as needed.

Skills

Technical engineering experience

Troubleshooting operational parameters

Customer-facing communication

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for AWS Enterprise Support customers ranging from startups to Fortune 500 enterprises.

You will collaborate with engineers and service teams to resolve issues, craft adoption strategies for AWS services such as EC2, S3, Lambda, and RDS, and travel up to 10% or more as needed while ensuring customers operate securely and efficiently.