Senior Cloud TAM - Strategic Technical Advisor

Amazon Web Services (AWS); Herndon (VA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

RSUs

Health insurance

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) for AWS Enterprise Support. You will serve as the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises, guiding adoption and use of AWS services across a broad stack.

You will partner with engineers and service teams to drive strategic outcomes, maintain health of customer environments, and travel 10% or more as needed.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• Experience with AWS services or other cloud offerings.
• Knowledge of cloud-based architecture and cloud services for enterprise customers.
• Experience in a customer-facing role.

Responsibilities

• Not hands-on in the customer environment; work with engineers/service teams to resolve issues.
• Proactively craft and execute strategies to drive customer adoption of AWS services.
• Represent AWS in customer environments and discuss incidents, trade-offs, and risk with senior leadership.

Skills

Distributed applications

Engineering experience

Cloud services knowledge

Customer-facing experience

Cloud architecture design

Education

Bachelor's degree in computer science, IT, math, or equivalent

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) for AWS Enterprise Support. You will serve as the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises, guiding adoption and use of AWS services across a broad stack.

You will partner with engineers and service teams to drive strategic outcomes, maintain health of customer environments, and travel 10% or more as needed.