Technical Account Manager

Northwind Ridge Solutions; Omaha (NE); On-site; USD 60,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development resources

Job summary

Northwind Ridge Solutions in Omaha, NE is seeking a Technical Account Manager to manage key client relationships, ensure technical needs are met, and coordinate with sales and support teams to drive success.

The role requires a Bachelor's degree in IT or CS and 3+ years in a client-facing or technical account role. Strong IT services knowledge and exceptional communication are essential for delivering value and managing multi-project priorities.

Qualifications

• Bachelor's degree in IT, computer science, or related field.
• 3+ years of experience in a technical account management or client-facing role.
• Strong understanding of IT services and technologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and maintain key client relationships
• Ensure client technical needs are met and resolved in a timely manner
• Provide technical support and guidance to clients
• Monitor and report on client satisfaction and service performance
• Collaborate with the sales and support teams to drive client success
• Identify opportunities for upselling and cross-selling services to existing clients

Skills

Client relationship management

Communication skills

Project management

Technical knowledge

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Northwind Ridge Solutions, a established IT company, seeks a Technical Account Manager in Omaha, NE. This full-time role involves managing client relationships and ensuring technical needs are met.

As Technical Account Manager, you'll manage client relationships, ensure technical needs are met, and provide support for IT solutions. You'll also work with the sales and support teams to ensure smooth operations.

You'll be part of the IT solutions team in Omaha, NE, a bustling city known for its rich history and vibrant culture. The workplace is professional and collaborative, with a strong emphasis on teamwork and open communication. You'll have the opportunity to work on a variety of projects, from implementing new software solutions to troubleshooting and resolving technical issues. The team is dedicated to continuous learning and development, with regular training sessions and workshops to help you enhance your skills and advance your career. The office environment is modern and comfortable, with plenty of space for individual workstations and collaborative areas. You'll also have access to a range of benefits, including health insurance, retirement plans, and professional development resources.

The salary range for this position is between $60,000 and $93,550 per year. Employees can expect a comprehensive benefits package that includes health insurance, which covers medical, dental, and vision care, as well as a retirement plan with employer matching contributions. Additionally, there are paid time off options, including vacation days, sick leave, and holidays, allowing employees to balance their work and personal lives effectively.

You should have a bachelor's degree in IT, computer science, or a related field. Experience in client relationship management and technical support is required. Strong communication skills are essential.

What you will do:

1. Manage and maintain key client relationships
2. Ensure client technical needs are met and resolved in a timely manner
3. Provide technical support and guidance to clients
4. Monitor and report on client satisfaction and service performance
5. Collaborate with the sales and support teams to drive client success
6. Identify opportunities for upselling and cross-selling services to existing clients

What we need:

1. Bachelor's degree in Computer Science, Information Technology, or a related field
2. 3+ years of experience in a technical account management or client-facing role
3. Strong understanding of IT services and technologies
4. Excellent communication and interpersonal skills
5. Ability to manage multiple projects and priorities in a fast-paced environment
6. Proven track record of meeting and exceeding client expectations