Technical Account Manager

Redwood Summit LLC; Kansas City (MO); Presencial; USD 90.000 - 146.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Descripción de la vacante

Redwood Summit LLC in Kansas City, MO seeks a Technical Account Manager to oversee client relationships, resolve technical issues, and support account growth. The role reports to the sales and support teams within a collaborative Kansas City environment.

The ideal candidate has 3–5 years in account management or technical sales, strong communication skills, and familiarity with CRM and project management tools. Travel as needed is expected.

Formación

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in account management or technical sales.
• Strong communication and problem-solving skills.

Responsabilidades

• Manage and maintain relationships with key clients to ensure satisfaction and loyalty.
• Drive account growth and expansion through strategic planning and execution.
• Provide technical support and guidance to clients, ensuring they maximize the value of our software solutions.
• Collaborate with the sales team to understand client needs and develop tailored solutions.
• Monitor client performance and identify opportunities for improvement and upsell.
• Maintain accurate and up-to-date account records and reporting.
• Attend industry events and conferences to stay current with trends and best practices.

Conocimientos

Communication

Interpersonal skills

Problem-solving

Travel readiness

Educación

Bachelor's degree or equivalent

Herramientas

CRM tools

Project management tools

Descripción del empleo

Redwood Summit LLC, a Kansas City, MO-based company, seeks a Technical Account Manager for a FULL_TIME position. This role involves managing client relationships, ensuring satisfaction, and promoting account growth. The salary range is $90,000 - $146,081, with a comprehensive benefits package.

As Technical Account Manager, you will handle client communications, resolve technical issues, and provide product training. You will also collaborate with the sales and support teams to meet client needs and objectives.

You will work in a collaborative environment with the sales and support teams in Kansas City, MO. The workplace is professional and supportive, fostering a productive atmosphere.

The salary range for this position is $90,000 to $146,081 per year, reflecting the candidate's experience, skills, and the specific responsibilities of the role. The comprehensive benefits package includes full health insurance coverage, which typically encompasses medical, dental, and vision plans, as well as a wellness program. Employees are also eligible for retirement plans, such as a 401(k) or pension scheme, which may include employer matching contributions. Additionally, the package offers a generous amount of paid time off, including vacation days, sick leave, and holidays, allowing employees to balance their work and personal lives effectively.

To be successful in this role, you should have a bachelor's degree in a related field, 3-5 years of experience in account management or technical sales, and strong communication and problem-solving skills.

Key Responsibilities

• Manage and maintain relationships with key clients to ensure their satisfaction and loyalty.
• Drive account growth and expansion through strategic planning and execution.
• Provide technical support and guidance to clients, ensuring they maximize the value of our software solutions.
• Collaborate with the sales team to understand client needs and develop tailored solutions.
• Monitor client performance and identify opportunities for improvement and upsell.
• Maintain accurate and up-to-date account records and reporting.
• Attend industry events and conferences to stay current with trends and best practices.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in a technical account management role within the software industry.
• Strong understanding of software solutions and their applications.
• Excellent communication and interpersonal skills.
• Ability to travel as needed to meet client needs.
• Proficiency in project management and CRM tools.
• Knowledge of sales processes and techniques.
• Strong problem-solving and decision-making skills.