Strategic IT Account Manager

Northwind Ridge Solutions; Omaha (NE); On-site; USD 60,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development resources

Job summary

Northwind Ridge Solutions in Omaha, NE is seeking a Technical Account Manager to manage key client relationships, ensure technical needs are met, and coordinate with sales and support teams to drive success.

The role requires a Bachelor's degree in IT or CS and 3+ years in a client-facing or technical account role. Strong IT services knowledge and exceptional communication are essential for delivering value and managing multi-project priorities.

Qualifications

• Bachelor's degree in IT, computer science, or related field.
• 3+ years of experience in a technical account management or client-facing role.
• Strong understanding of IT services and technologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and maintain key client relationships
• Ensure client technical needs are met and resolved in a timely manner
• Provide technical support and guidance to clients
• Monitor and report on client satisfaction and service performance
• Collaborate with the sales and support teams to drive client success
• Identify opportunities for upselling and cross-selling services to existing clients

Skills

Client relationship management

Communication skills

Project management

Technical knowledge

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Northwind Ridge Solutions in Omaha, NE is seeking a Technical Account Manager to manage key client relationships, ensure technical needs are met, and coordinate with sales and support teams to drive success.

The role requires a Bachelor's degree in IT or CS and 3+ years in a client-facing or technical account role. Strong IT services knowledge and exceptional communication are essential for delivering value and managing multi-project priorities.