Technical Account Manager

Keystone Atlantic Partners; San Jose (CA); Hybrid; USD 80.000 - 123.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Other perks

Zusammenfassung

Keystone Atlantic Partners is seeking a Technical Account Manager in San Jose, CA to manage technical client relationships and ensure satisfaction with our software solutions. You will coordinate with technical teams, develop tailored solutions, and maintain ongoing communication to deliver exceptional service.

You will work alongside engineering and sales teams, lead a team of developers, and ensure projects meet deadlines while maintaining quality.

Qualifikationen

• Bachelor's degree in CS or related field required.
• 3–5 years of experience in technical account management or similar role preferred.
• Strong written and verbal communication skills required.

Aufgaben

• Coordinate with technical teams to address client issues.
• Develop tailored solutions to meet client requirements.
• Maintain strong communication with clients to ensure satisfaction.
• Work closely with engineering and sales teams to deliver exceptional service.
• Oversee a team of developers to meet project deadlines.

Kenntnisse

Technical account management

Project management

Jira

Trello

Communication

Ausbildung

Bachelor's degree in CS or related field

Tools

Jira

Trello

Jobbeschreibung

Keystone Atlantic Partners is seeking a Technical Account Manager for a full-time position in San Jose, CA. In this role, you will be responsible for managing technical relationships with clients and ensuring their needs are met with our innovative solutions.

Your daily tasks will include coordinating with technical teams to address client issues, developing tailored solutions to meet client requirements, and maintaining strong communication with clients to ensure satisfaction. You will work closely with our engineering and sales teams to deliver exceptional service.

This role is based in San Jose, CA, where you will be part of a collaborative team dedicated to providing top‑notch technical support and solutions.

Your compensation will be between $80,000 and $123,494 per year, with benefits that include health insurance, retirement plans, and possibly other perks. You'll be responsible for managing a team of developers, ensuring they meet project deadlines and deliver high‑quality software. You'll need to use project management tools like Jira or Trello to track tasks and collaborate with your team. The workplace is typically an office environment, but remote work options may be available depending on the company's policies. Requirements include a bachelor's degree in computer science or a related field, along with several years of experience in software development and project management.

To excel in this role, you should have a bachelor's degree in a technical field, along with 3-5 years of experience in technical account management or a similar role. Strong communication skills, both written and verbal, are essential. You should also be proficient in using technical software and tools, and have a deep understanding of technical processes.

The position will remain open until filled, with the hiring process typically involving an initial screening of resumes, followed by phone interviews with shortlisted candidates, and then in‑person or virtual interviews with the most qualified applicants. Candidates should be prepared to discuss their past roles, achievements, and how they align with the job requirements, as well as to demonstrate their proficiency with the necessary tools and technologies. The workplace is collaborative and dynamic, with opportunities for professional growth and development. Candidates should be comfortable working in a fast‑paced environment and be willing to take on various tasks and responsibilities as needed. The position requires a bachelor's degree in a related field, along with a minimum of 3-5 years of relevant experience in the industry.

Coordinate with technical teams to address client issues, develop tailored solutions to meet client requirements, maintain strong communication with clients to ensure satisfaction, work closely with engineering and sales teams to deliver exceptional serviceBachelor's degree in a technical field, 3-5 years of experience in technical account management or a similar role, strong communication skills, both written and verbal, proficiency in using technical software and tools, deep understanding of technical processes