Technical Account Manager

Horizon North Solutions; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plan with employer contrib.

Professional development opportunities

Job summary

Horizon North Solutions in Omaha, NE is seeking a Technical Account Manager to oversee client relationships, ensure product satisfaction, and drive account success. The role focuses on understanding client needs and delivering tailored IT solutions.

You will collaborate with sales and technical teams, monitor product performance, and provide insights for continuous improvement. A bachelor’s degree and 3–5 years in account management are expected.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3–5 years of experience in account management or similar roles.
• Experience with IT solutions is a plus.

Responsibilities

• Manage and maintain client relationships to ensure satisfaction and retention.
• Collaborate with sales and technical teams to deliver high-quality solutions.
• Monitor product performance and provide insights for continuous improvement.
• Coordinate with clients to understand their needs and provide tailored solutions.
• Stay updated with industry trends and best practices to enhance offerings.
• Act as a liaison between the client and the company to resolve issues promptly.

Skills

Communication

Problem-solving

Team collaboration

Account management

IT solutions

Education

Bachelor's degree

Job description

Horizon North Solutions seeks a Technical Account Manager in Omaha, NE, full-time. You will manage client relationships, ensure product satisfaction, and drive account success. Salary is negotiable.

As Technical Account Manager, you will manage client relationships, ensure product satisfaction, and drive account success. You will work closely with clients to understand their needs and provide tailored solutions. You will also monitor product performance and make recommendations for improvement.

You will work in a collaborative and active workplace with a diverse team in Omaha, NE, where the company is committed to fostering a culture of professional growth and meaningful impact. This environment encourages teamwork, open communication, and mutual respect, allowing you to contribute your unique skills and perspectives to collective projects. The diverse team brings together individuals from various backgrounds, experiences, and expertise, creating a rich and dynamic work atmosphere. Omaha, NE, offers a vibrant community with a mix of urban amenities and suburban charm, providing a balanced lifestyle for employees. The company's dedication to professional growth is evident in its numerous training programs, mentorship opportunities, and career development initiatives. These resources empower employees to enhance their skills, pursue new challenges, and advance their careers. Additionally, the company's focus on meaningful impact ensures that your work contributes to significant and positive outcomes, both for the organization and the broader community. This commitment to growth and impact fosters a sense of purpose and fulfillment, making your work experience both rewarding and enriching.

The salary is negotiable, reflecting the candidate's qualifications, experience, and the specific responsibilities of the role. Benefits include comprehensive health insurance that covers medical, dental, and vision care, as well as a retirement plan with employer contributions. Professional development opportunities are also provided, such as workshops, training programs, and access to online learning resources to help employees grow and advance in their careers.

You should have a bachelor's degree in a relevant field and 3-5 years of experience in account management or a similar role. Experience with IT solutions is a plus. Strong communication and problem-solving skills are essential.

What you will do:

1. Manage and maintain client relationships to ensure satisfaction and retention


2. Collaborate with sales and technical teams to deliver high-quality solutions


3. Monitor product performance and provide insights for continuous improvement


4. Coordinate with clients to understand their needs and provide tailored solutions


5. Stay updated with industry trends and best practices to enhance our offerings


6. Act as a liaison between the client and the company to resolve any issues promptly

What we need:

1. Bachelor's degree in a related field or equivalent experience


2. Proven experience as a Technical Account Manager or similar role


3. Strong understanding of IT products and services


4. Excellent communication and interpersonal skills


5. Ability to work independently and as part of a team


6. Strong problem-solving and analytical skills