Technical Account Manager

Apex Prime Solutions; Baltimore (MD); Hybrid; USD 90,000 - 133,000; Full time

Job summary

Apex Prime Solutions in Baltimore, MD is seeking a Technical Account Manager to lead enterprise solutions for the healthcare sector. The role focuses on managing key client accounts, building strong client relationships, and coordinating with development and support teams to ensure products meet client needs.

The candidate will guide the sales team with technical insights, participate in client meetings, and drive project progress using tools like Asana or Trello.

Qualifications

• Bachelor's degree in a relevant field is required or equivalent.
• Strong communication and relationship-building skills are essential.
• Proficiency with project management tools is required; 3–5 years of related experience preferred.
• Experience managing enterprise customers and coordinating with cross-functional teams is desired.

Responsibilities

• Manage key client accounts and develop relationships.
• Coordinate with development and support teams to meet client needs.
• Provide technical guidance to the sales team and ensure product alignment with client requirements.
• Attend client meetings to understand needs and present updates.
• Lead project coordination and monitor progress with PM tools.

Skills

Client relations

Communication

Problem solving

Team collaboration

Project management

Education

Bachelor's degree in CS or related field

Tools

Microsoft Teams

Slack

Zoom

PowerPoint

Asana

Trello

Job description

Apex Prime Solutions, a leading software development company, is seeking a Technical Account Manager for its Baltimore, MD office. This full-time position focuses on enterprise solutions for the healthcare industry.

As a Technical Account Manager, you will manage key client accounts, develop relationships, and ensure our products meet client needs. You will coordinate with development and support teams, address client issues, and provide technical guidance to the sales team.

You will collaborate with a diverse team of professionals in our Baltimore office, working on projects to drive business growth and client satisfaction. This role involves participating in team meetings to discuss project progress, deadlines, and strategies, using tools like Microsoft Teams and Slack for communication. You will also attend client meetings to understand their needs, present project updates, and gather feedback, utilizing tools such as Zoom and PowerPoint for presentations. Additionally, you will work closely with project managers to ensure tasks are completed on time, using project management tools like Asana or Trello to track progress. The workplace is modern and equipped with the latest technology, including high-speed internet, ergonomic furniture, and necessary software licenses. Requirements include a bachelor's degree in a relevant field, strong communication skills, and proficiency in project management tools. Previous experience in a similar role is preferred.

The annual salary for this position ranges from $90,000 to $132,604, with benefits not specified. This role involves managing various tasks, including project coordination, team leadership, and strategic planning. The employee will utilize a range of tools and software to streamline processes and enhance productivity. The workplace is typically an office environment, although remote work arrangements may be considered. Requirements include a bachelor's degree in a relevant field, typically 3-5 years of experience in a similar role, and proficiency in industry-standard software. Strong communication and problem-solving skills are also essential.

To excel in this role, you should have a bachelor's degree in Computer Science or a related field, along with several years of experience in technical account management within the software industry. Strong technical knowledge of our products and services is essential, as is the ability to communicate effectively with both technical and non-technical stakeholders. You should also have excellent relationship-building and problem-solving skills, and the ability to work independently and as part of a team.

Manage key client accounts, develop and maintain client relationships, coordinate with development and support teams, provide technical guidance to sales team, ensure products meet client needsBachelor's degree in Computer Science or related field, several years of experience in technical account management, strong technical knowledge of products and services, excellent communication and relationship-building skills, problem-solving abilities, ability to work independently and as part of a team