Technical Account Manager

Beacon Valley Corp.; Columbus (OH); Presencial; USD 60.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance (medical, dental, and

Retirement plan with employer match

Tuition reimbursement for courses and.

Descripción de la vacante

Beacon Valley Corp. in Columbus, OH is recruiting a Technical Account Manager to oversee technical aspects of customer accounts and maintain high satisfaction levels. You will manage projects, provide product training, and collaborate with engineering and sales teams.

The role requires a bachelor’s degree in engineering or related field, and experience in technical sales or account management. A strong focus on communication and problem-solving is essential.

Formación

• Bachelor's degree in engineering, computer science, or related field.
• Proven experience in technical account management or related role.
• Strong communication and interpersonal skills.
• Ability to provide technical expertise and support to customers.
• Experience with CRM systems and project management tools.
• Knowledge of products and services and ability to explain them to customers.

Responsabilidades

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Provide technical expertise and support to help customers maximize value of products/services.
• Collaborate with sales and engineering teams to develop and implement solutions.
• Conduct site visits and on-site support to address concerns and ensure smooth operation.
• Monitor and analyze customer feedback to drive continuous improvement.
• Stay up-to-date with industry trends and advancements.

Conocimientos

Technical account management

CRM software

Project management

Communication skills

Educación

Bachelor's degree in engineering or related field

Herramientas

CRM systems

Project management software

Technical documentation tools

Descripción del empleo

Beacon Valley Corp. seeks a Technical Account Manager for FULL_TIME position in Columbus, OH. This role involves managing technical aspects of customer accounts, ensuring customer satisfaction, and building long-term relationships. The salary range is $60,000 - $81,536.

The Technical Account Manager will oversee technical projects, provide product training, and resolve customer technical issues. You will also collaborate with engineering and sales teams to ensure seamless customer experiences.

This role is based in Columbus, OH, where Beacon Valley Corp. operates a state-of-the-art manufacturing facility. The team is highly skilled and dedicated to delivering high-quality products.

The salary range for this position is between $60,000 and $81,536 per year, which is competitive within the industry.

• employees are eligible for comprehensive health insurance plans that cover medical, dental, and vision care.
• The company also offers a retirement plan with a generous employer match, allowing employees to save for their future.
• professional development opportunities are available, including tuition reimbursement for courses related to the job role, workshops, and conferences.

These benefits aim to support the overall well-being and career growth of the employees.

Candidates must have a bachelor's degree in engineering, computer science, or a related field. Experience in technical sales or account management is required. Strong communication and problem-solving skills are essential.

What you will do:

• Build and maintain strong relationships with key customers, ensuring their satisfaction and loyalty.
• Provide technical expertise and support to our customers, helping them maximize the value of our products and services.
• Collaborate with our sales and engineering teams to develop and implement solutions that meet our customers' evolving needs.
• Conduct regular site visits and on-site support to address customers' concerns and ensure the smooth operation of our products.
• Monitor and analyze customer feedback to identify areas for improvement and drive continuous innovation.
• Stay up-to-date with industry trends and technological advancements to ensure our customers remain at the forefront of their respective markets.

What we need:

• A bachelor's degree in a relevant field, such as engineering, business, or a related discipline.
• Proven experience in a technical account management role, preferably within the manufacturing or automotive industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• A deep understanding of our products and services, with the ability to provide technical expertise and support to customers.
• Strong problem-solving and analytical skills, with the ability to monitor and analyze customer feedback to drive continuous improvement.
• Proficiency in relevant software and tools, such as CRM systems, project management software, and technical documentation tools.