Technical Account Manager

Harbor Summit LLC; Boston (MA); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Professional development

Job summary

Harbor Summit LLC in Boston, MA seeks a Technical Account Manager to bridge gaps between technical teams and clients, guiding software implementations and ongoing support of solutions.

You will manage client relationships, coordinate project timelines, gather feedback, troubleshoot issues, and ensure client satisfaction, while documenting progress and collaborating across internal teams. This role emphasizes proactive communication and strategic account growth.

Qualifications

• Bachelor's degree in a technical field or related discipline.
• 3-5 years of experience in a technical account management or client-facing role within software.
• Strong communication and interpersonal skills.
• Familiarity with our software solutions is a plus.

Responsibilities

• Serve as the primary point of contact for assigned clients, providing technical guidance and support during implementation and ongoing use of our software solutions.
• Collaborate with the technical team to ensure client needs are met and software is implemented effectively.
• Identify and address technical issues with the support team to resolve them promptly.
• Develop and maintain strong relationships with clients, understanding their business objectives and tailoring solutions accordingly.
• Stay up-to-date with industry trends and best practices, sharing knowledge with the technical team.
• Participate in sales calls and presentations to demonstrate value of our software solutions.
• Monitor client satisfaction and provide feedback to product and support teams.

Skills

Client relationships

Project management

Software implementation

Technical guidance

Education

Bachelor's degree in Computer Science/IT/related field

Job description

Harbor Summit LLC, a software development firm based in Boston, MA, seeks a Technical Account Manager. This full-time role involves bridging the gap between technical teams and clients, ensuring smooth implementation and support of software solutions. The position offers opportunities to work with diverse clients, from startups to enterprises, and help them achieve business goals through technology.

As a Technical Account Manager, you'll manage client relationships, coordinate project timelines, and provide technical guidance. You'll also gather feedback, troubleshoot issues, and ensure client satisfaction. Regular communication with clients will be key to this role, along with maintaining detailed project documentation.

You'll work in a collaborative team environment at our Boston, MA office. The workplace is modern and fosters innovation. The city offers a vibrant tech scene and a rich cultural heritage.

The annual salary for this position ranges from $100,000 to $174,901, providing a competitive compensation package.

Benefits and Perks

• Employees are eligible for comprehensive health insurance coverage, including medical, dental, and vision plans.
• Additionally, the company offers robust retirement plans, such as a 401(k) with a generous employer match, to help employees save for their future.
• Professional development opportunities are also available, allowing employees to enhance their skills and advance their careers within the organization.

You should have a bachelor's degree in a technical field or related discipline. Experience in account management, software implementation, and client relationship management is required. Strong communication and problem-solving skills are essential. Familiarity with our software solutions is a plus.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, providing technical guidance and support throughout the implementation and ongoing use of our software solutions.
• Collaborate with our technical team to ensure that our clients' needs are met, and that our software solutions are implemented effectively and efficiently.
• Proactively identify and address any technical issues or challenges that arise, working closely with our support team to resolve them promptly.
• Develop and maintain strong relationships with our clients, understanding their business objectives and tailoring our solutions to meet their specific needs.
• Stay up-to-date with the latest industry trends and best practices, and share this knowledge with our technical team to ensure that our clients always have access to the most advanced and effective solutions.
• Participate in sales calls and presentations, demonstrating our software solutions and their value to potential clients.
• Monitor client satisfaction and provide feedback to the product and support teams to drive continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3-5 years of experience in a technical account management or client-facing role within the software industry.
• Strong technical knowledge and understanding of software development and implementation processes.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
• Proven track record of successfully managing and growing client accounts.
• Experience with project management and coordination, and a ability to manage multiple priorities and deadlines.
• Familiarity with our software solutions and the industry we serve is a plus, but not required.